Support
Shipping & returns
Shipping
Orders are processed within 1 business day and shipped from our fulfillment center. You'll receive a tracking link by email as soon as your order ships. Estimated delivery times by destination:
| Destination | Method | Estimated time | Cost |
|---|---|---|---|
| United States | Standard | 3–5 business days | Free over $50 |
| United States | Express | 1–2 business days | $12 |
| Canada | Standard | 5–8 business days | $8 |
| European Union | Standard | 6–10 business days | $14 |
Returns
We stand behind every formula with a 30-day satisfaction guarantee on first orders. If a product isn't right for you, contact our support team within 30 days of delivery for a full refund — opened or unopened. Refunds are issued to the original payment method within 5–7 business days of us receiving the return.
Exchanges
Want to switch formulas instead of a refund? Reach out to our support team and we'll arrange an exchange at no additional shipping cost, subject to product availability.